10.1 Upon your full compliance with the formalities specified by Us and your provision of all relevant information and documentation materials, Companies are usually formed within 3 - 5 hours after filing of the completed applications to Companies House within standard working hours in London, UK; however, no guarantees as to the time scale of incorporation are given as the formation is dependent on external factors including but not limited to IT integration issues with Companies House.

10.2 We aim to send out the relevant documents forming part of the Company Formation Services without undue delay, but We accept no liability for any delays in the delivery of the services.

10.3 It is solely your duty to make certain that any company name or domain name you select for the Company is accessible for registration and can be legally used by the Company, and We accept no liability relating to the name of the Company.

10.4 By consenting to these Terms, you are giving Us authorisation to document with Companies House the statutory documents needed to instigate the Services, and in the event that the Services are halted, closed or elapse, the statutory documents required to stop the provision of the Services.

10.5 We shall not accept any legal responsibility if an administrative or judicial act results in the Company being stripped away from the Companies House Register and/or subjected to fines or administrative fees for non-compliance or other issues.

11.1 You are entitled to use the mailing address and/or telephone number provided by Us as part of the Services for address and/or post handling only during the term of subscription for such Services.

11.2 You shall on top of the fee chargeable for the Services pay the relevant administration fee being equal to the postage costs for mail forwarding.

11.3 You shall notify Us in writing without undue delay of any change of your address or contact details; including if you change your and/or your company's Registered Office Address, London Trading Address and/or Directors’ (officers’) Service Address away from the address provided by Us as part of the Services for address and/or post handling.

11.4 Registered Office Address Services only include the receipt and forwarding of statutory mail from Companies House, HMRC, ICO, IPO and the Pensions Regulator addressed to the Company. This also includes the receipt and forward of statutory mail from the judiciary system, however, this is subject to fair usage; other types of mail will be returned to sender unless you have also subscribed to and paid for an active London Trading Address. We may at our sole discretion decide to hold mail for a period of up to 14 days giving you the chance to upgrade to the correct service, before mail is being returned to sender or disposed of. Statutory mail is opened upon receipt in Our office and then free of charge scanned through Our digital mail room to the email address on file for the Company. If the item is unable to be scanned this will then be posted to the address on file free of charge. If we are unable to identify by the envelope whether the mail item is statutory mail as herein defined, the mail item will be categorised as non-statutory, and hence will require an active London Trading Address for forwarding. A subscription for Registered Office Address Services can only be applied to one company; if multiple companies are using the address then multiple subscriptions for Registered Address Services must be purchased.

11.5 Mail Forwarding Service for the Company’s London Trading Address only include the receipt and forwarding of general mail including but not limited to bank and business correspondence and letters from the court services. This service does not include the receipt and forwarding of statutory mail from Companies House, HMRC, ICO, IPO and the Pensions Regulator for either person or company. We may at our sole discretion decide to hold mail for a period of up to 14 days giving you the chance to upgrade to the correct service, before mail is being returned to sender or disposed of.

11.6. Directors Service Address Services only include the receipt and forwarding of statutory mail from Companies House, HMRC, ICO, IPO and the Pensions Regulator addressed to the officer for which the service is purchased. This also includes the receipt and forward of statutory mail from the judiciary system, however, this is subject to fair usage; other types of mail may in Our sole discretion be returned to sender or held for a period of 14 days, giving you the chance to upgrade to the correct service, before being disposed of. Statutory mail is opened upon receipt in Our office and then scanned through Our digital mail room to the email address on file for the Company free of charge. If the item is unable to be scanned this will then be posted to the address on file free of charge. Directors Address Services can only be applied to one officer of the Company. If multiple officers are using the address then multiple subscriptions to Directors Address Services must be purchased.

11.7 None of the Services allows for the receipt of postal items from the Driver and Vehicle Licensing Agency (DVLA), and you should not use Our address with DVLA as such postal items will be returned unopened to sender. Under UK law registration for VAT must use the address from where the business will operate on a day-to-day basis and where all business records are kept. For most businesses this address should be in the UK. As a general rule the HMRC will not allow the registration of a business at a PO box, care of (c/o), virtual office address or an accountant’s address. These are only acceptable in exceptional circumstances. If you are applying to register for UK VAT but are abroad, you may deal directly with HMRC or appoint a tax representative or an agent in the UK.

11.8 If your subscription for a Registered Office Address and/or London Trading Address for the Company and/or Director’s Service Address for directors of the Company is not renewed and/or paid on a timely basis and/or the services are terminated for other reasons We reserve the right to de-register the Company from the Registered Office Address and/or London Trading Address and/or de-register directors of the Company from the Director’s Service Address and in our discretion register such directors of the Company at the home address(es) previously provided by you.

11.9 All postal items and/or deliveries received at Registered Office Address and/or London Trading Address for the Company and/or Director’s Service Address for directors of the Company are received and handled entirely at your risk and We shall not accept any liability or responsibility whatsoever for any losses, shortages or damages to such postal items and/or deliveries howsoever caused.

11.10 If you expect to receive large (larger than length 300mm x width 215mm x height 55mm), bulky or heavy items via the Services provided by Us, you must notify Us minimum 24 hours in advance either by telephone or email prior to the expected delivery date. We shall charge Our current storage fees for the storage of such items until the item is collected.

11.11 We securely destroy any post including parcels if you request Us to do so once you have been notified via email about the item. We use a certified secure third-party supplier to assist Us with this task, and We may charge you Our current fees for the safe destruction of such items.

11.12 We shall take all reasonable steps to ensure accurate and efficient dealing with all communications including but not limited to mail and post received on your behalf and that mail is handled in accordance with your subscription for Services and your instructions. However, no warranty or liability is accepted by Us, Our staff or agents in relation to the Services provided, and We do not allow you to have any a) important or valuable documents or items; or b) prohibited items pursuant to the Royal Mail listing of such items sent to Us as providers of the Registered Office Address and/or London Trading Address for the Company and/or Director’s Service Address for directors of the Company.

11.13 By ordering address and/or post handling as part of the Services including subscription for a Registered Office Address and/or London Trading Address for the Company and/or Director’s Service Address Services for directors of the Company you provide Us with power of attorney to receive and formally sign for the receipt of any post addressed to the Company and applicable director(s) of the Company.

11.14 Any postal items received will if We are not instructed otherwise and if agreed be forwarded to the address specified by you by Royal Mail untracked and uninsured.

11.15 Our address should not be used by the Company and/or any directors or other stake holders of the Company until all identity documentation has been fully verified and approved by Our compliance team, and until such approval has been obtained We reserve the right to hold all statutory mail that has been received at Our address in a digital format and hold other types of mail for a limited period of time or refuse receipt at reception if delivered by tracked type of mail.

12.1 If you are using Our bank and merchant account referral service you consent to your personal data being transferred by Us to the financial institution of your choice.

12.2 Specific Terms and Conditions of the relevant financial institution(s) relating to the financial services to be provided by the financial institution(s) apply to such services.

12.3 Our bank and merchant account referral service cannot guarantee that the relevant financial institutions accept the Company and/or you as a client.

13.1 We may provide the Company with nominee directors and/or stakeholders if so ordered by you and accepted by Us in the Order Confirmation.

13.2 Specific Terms and Conditions relating to the Services specified in sub-Clause 13.1 apply to such Services.

14.1 The Hirer is to leave the Meeting Room(s) at the agreed allocated time slot. In the event the Hirer is late for the agreed allocated time slot the Hirer cannot carry over the booked time period past the agreed allocated time slot. In the event the Hirer overstays the agreed allocated time slot, We will charge the Hirer the hourly rate for the Meeting Room for the extra time. The Hirer will be expected to immediately pay for extra time at Our reception. Non-payment will result in an invoice being raised to the Hirer with an applicable admin fee of £80.00 added to the outstanding balance.

14.2 The Hirer is to take good care of and not cause any damage to be done to the Meeting Room(s) or to any fittings, equipment or other property in the Meeting Room(s). The Hirer is to make good and pay for any such damage caused by any act or neglect of the Hirer or anyone for whom the Hirer is responsible, or anyone permitted by the Hirer to enter the Meeting Room(s).

14.3 We will not be liable for any injury to or death of any person attending the Meeting Room(s) or for any losses, claims, demands, actions, proceedings, damages, costs or expenses or other liability incurred by the Hirer in the exercise of the rights granted by the right to hire the Meeting Room(s).

14.4 We will not accept responsibility or liability in respect of any damage to or loss of any goods, articles or property of any kind brought into or left at the Meeting Room(s) or left or deposited with any officer or employee of Us either by the Hirer or by any other person. The Hirer will indemnify Us against such liabilities as are mentioned in this Clause 14.

14.5 We can provide basic refreshments such as tea, coffee, and water for paid bookings over 2 hours of duration. If additional tea and coffee is required, we charge £5.00 for a top up of the provided sachets and hot water. For free bookings of the Meeting Room(s), We charge basic refreshments for up to 4 persons at £5.00 and up to 8 persons at £9.00. The prices detailed in this sub-Clause 14.5 herein is subject to change without notice.

14.6 The Meeting Room(s) are not designed for food service. Only light refreshments or snacks (sandwiches, cookies, water, sodas, tea, coffee, etc.,) are allowed in the Meeting Room(s). We will only provide basic refreshments. Any snacks desired for to be enjoyed in the Meeting Room(s) must be provided by the Hirer. Hot meals (pizzas, soups etc.) and alcoholic beverages are not allowed in the Meeting Room(s).

15.1 Any supplier vouchers including but not limited to Google Adwords Vouchers provided by Us are subject to the supplier’s terms.

15.2 Any free Google Adwords Vouchers provided are for use only on new Adwords accounts and are subject to Google’s Terms and Conditions as found on Google’s website.

16.1 The Services do not include the following:

16.2 Any provision by Us of the services specified under sub-Clause 16.1 requires Our prior written approval.

17.1 Cancellation of the Contract shall be subject to the specific terms governing the Services in question and may be subject to a minimum contract duration. Details of the relevant duration, cancellation provisions and minimum notice periods will be provided and confirmed in the Order Confirmation or on Our Site.

17.2 Eligibility for refunds may vary according to the Services ordered. You will be required to pay for Services supplied up until the point at which you inform Us that you wish to cancel (please note that this may include charges for preparatory work that We have undertaken where We have reasonably incurred costs) and for any Services ordered by you where fees are non-refundable. Such sums will be deducted from any refund due to you or, if no refund is due, We will invoice you for the relevant sums.

17.3 Refunds under this Clause 17 will be issued to you as soon as possible, and in any event within 14 calendar days of the day on which you inform Us that you wish to cancel.

17.4 Refunds under this Clause 17 will be made using the same payment method that you used when ordering the Services.

18.1 We may cancel the Contract after We have begun providing the Services due to an Event outside of Our control (as under sub-Clause 20.2.4), or due to the non-availability of required personnel and/or required materials necessary for the provision of the Services. In such cases, you will only be required to pay for Services that We have already provided up until the point at which We inform you that We are cancelling. Such sums will be deducted from any refund due to you or, and if no refund is due, We will invoice you for the relevant sums.

18.2 Once We have begun providing the Services, We may in Our sole discretion cancel the Contract at any time and will give you at least 14 calendar days’ written notice of such cancellation. We shall not be required to disclose the reason for such cancellation. You will only be required to pay for Services that you have received. Such sums will be deducted from any refund due to you or, if no refund is due, We will invoice you for the relevant sums.

18.3 We may cancel immediately by giving you written notice in the following circumstances:

18.4 Refunds under sub-Clause 18.3 are provided in Our sole discretion.

18.5 Subject to sub-Clause 18.4 refunds under sub-Clauses 18.1 – 18.3 will be issued to you as soon as possible, and in any event within 14 calendar days of the day on which you inform Us that you wish to cancel.

18.6 Refunds under this Clause 18 will be made using the same payment method that you used when ordering the Services.

19.1 Subject to sub-Clause 19.4, We will not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, loss of business, interruption to business, for any loss of business opportunity, or for any indirect or consequential loss arising out of or in connection with any contract between you and Us.

19.2 We will not be liable for any costs including but not limited to fines and/or penalties resulting in the late filing of accounts and/or confirmation statement(s) for the Company as it is your responsibility to ensure timely filings of any documents or other formalities on behalf of the Company.

19.3 Subject to sub-Clause 19.4 Our total liability to you for all other losses arising out of or in connection with any contract between you and Us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be either £100 or 50% of the total sums paid by you to Us under the Contract, whichever is the lower sum.

19.4 Nothing in these Terms seeks to limit or exclude Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); for fraud or fraudulent misrepresentation; or for any other matter in respect of which liability cannot be excluded or restricted by law.

20.1 We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, industrial action by third parties, civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism, acts of war, governmental action, epidemic or other natural disaster, or any other event that is beyond Our reasonable control.

20.2 If any event described under this Clause 20 occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms:

21.1 If you wish to contact Us with general questions or complaints, for matters relating to Our Services or your Order, please contact Us by telephone at 0207 689 7888, by email at info@yourcompanyformations.co.uk, or by post to Us at 128 City Road, London, EC1V 2NX, United Kingdom.

22.1 We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint.

23.1 All personal information of yours that We may use will be collected, processed, and held in accordance with the provisions of the Data Protection Legislation and your rights thereunder.

23.2 For complete details of Our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of your rights and how to exercise them, and personal data sharing (where applicable), please refer to Our Privacy Policy located at the footer of Our Site. When We serve as data processors Our Privacy Policy serves as Data Processing Agreement between you as data controller and Us as data processors under the Data Protection Legislation.

23.3 Our Privacy Policy is integrated into these Terms by reference and must be accepted by you in order for Us to provide and continue to provide the Services to you.

24.1 We may transfer (assign) any or all of Our obligations and/or rights under these Terms (and under the Contract, as applicable) to a third-party (this may happen, for example, if We sell Our business). If this occurs, you will be informed by Us in writing. Your rights under these Terms will not be affected.

24.2 You may not transfer (assign) your obligations and rights under these Terms (and under the Contract, as applicable) without Our express written permission.

24.3 The Contract is between you and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms.

24.4 If any of the provisions of these Terms are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms. The remainder of these Terms shall be valid and enforceable.

24.5 No failure or delay by Us in exercising any of Our rights under these Terms means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms means that We will waive any subsequent breach of the same or any other provision.

24.6 We may revise these Terms from time to time including but not limited to in response to changes in relevant laws and other regulatory requirements.

25.1 These Terms, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.

25.2 Any dispute, controversy, proceedings, or claim between you and Us relating to the Terms or to the relationship between you and Us (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.